Bishop Waste | Frequently Asked Questions

FAQs

Have any questions related to your specific needs?

I have a missed pickup, what do I do?

We apologize for the inconvenience caused by the missed pickup. These incidents can occur due to various unforeseen factors, such as mechanical issues with the truck or adverse weather conditions. Typically, missed pickups are resolved within a week, allowing you to set your cart out on the next scheduled pickup day. For further assistance, please contact our Customer Service at 760-872-6561 or email us at OLP4914@WASTECONNECTIONS.COM. If you choose to email, kindly include your full address and specify whether the cart is for trash or recycling. We’ll promptly assist you!

What is the holiday schedule?

To view the holiday schedule for your local area, please visit our website's designated page at our website https://www.bishopwaste.com/contact-us/. This page provides comprehensive information on holidays observed in your area, ensuring that you stay informed about any service schedule changes during these periods. If you have any further questions or need assistance, feel free to contact us through our website or by phone at 760-872-6561. Our team is here to help you navigate our holiday schedule with ease.

How do I pay my bill?

We offer various convenient payment options for our customers. You can easily manage your account and make payments by logging in to our account portal. Additionally, we provide the option for quick one-time payments. To explore these payment methods and more, please visit our Bill Pay page on our website. We strive to make the billing process hassle-free and accessible for our valued customers. If you have any questions or need further assistance, don't hesitate to reach out to us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team is here to assist you every step of the way.

Can I throw away batteries in the garbage?

Proper disposal of batteries is essential to prevent environmental contamination. Depending on your location and the type of batteries, regulations may vary. For guidance on the proper disposal methods for batteries and to ensure compliance with local regulations, please contact us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team will provide you with the necessary information and assistance to dispose of batteries responsibly and in accordance with applicable guidelines.

How can I rent a dumpster?

Renting a dumpster is simple and convenient. To initiate the rental process or inquire about available options, please reach out to us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team will guide you through the rental procedure, assist you in selecting the appropriate dumpster size for your needs, and provide any additional information or support required for a smooth rental experience.

Is there a senior discount?

Thank you for your inquiry. We currently do not offer a Senior discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Why is my first bill more than the monthly charge quoted to me?

Your initial bill may include additional charges such as delivery fees, which are typically incurred upfront. These fees cover the initial setup and delivery of services, ensuring a smooth start to your service plan. If you require further clarification or details regarding the breakdown of charges on your first bill, please do not hesitate to contact us through our website our website https://www.bishopwaste.com/contact-us/ or by phone 760-872-6561. Our team is dedicated to providing transparent billing information and addressing any questions or concerns you may have.

Can I throw tires and appliances away in roll-off?

Absolutely, both tires and appliances are accepted for disposal in our roll-off containers. However, it's important to note that there are additional charges associated with disposing of these items. Please contact us for details regarding the applicable fees and proper disposal procedures. Our team is committed to ensuring that your waste disposal needs are met efficiently and responsibly.

Do we provide Construction Recycle Service?

For detailed information on our Construction Recycling Services, please don't hesitate to contact us through our website our website https://www.bishopwaste.com/contact-us/ or by phone 760-872-6561. Our dedicated team is eager to assist you in implementing sustainable waste management practices for your construction projects.

Can I set the roll-off in the street in front of my house?

To ensure compliance with local regulations, many of our service areas necessitate permits for placing roll-offs on public streets. We encourage you to contact us via phone at 760-872-6561 to determine the specific requirements for your area. Our team is readily available to assist you in obtaining the necessary permits and facilitating a smooth roll-off placement process.

Why cant I login online?

Difficulty accessing your account online can stem from various reasons, including technical issues or account-specific concerns. To address this promptly and ensure seamless access to your online account, please reach out to us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our dedicated support team will assist you in resolving any login issues and provide the necessary guidance to access your account efficiently.

What time should I set my trash & recycling carts out?

Our routes begin at 6:00 AM each day. Please ensure your cart is set out by this time, or consider placing it out the night before.

What is considered E-waste?

E-waste, short for electronic waste, encompasses a broad range of discarded electronic devices and appliances. This includes but is not limited to old televisions, computers, laptops, mobile phones, printers, and other electronic gadgets. Proper disposal of e-waste is crucial due to the presence of hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not handled responsibly. If you have any specific inquiries about items classified as e-waste, please feel free to contact us through email OLP4914@WASTECONNECTIONS.COM or by phone 760-872-6561 for clarification and guidance on proper disposal methods.

How can I get a hold of someone in accounting?

To reach someone in our accounting department, please feel free to contact us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.

I have another company's cans. Will you service those?

Unfortunately, we only service containers that we have provided. If you have any questions, feel free to reach out to us through email at OLP4914@WASTECONNECTIONS.COM or phone 760-872-6561!

Can the charges for a roll-off at my home be added to my trash bill?

While roll-off services are prepaid, they are independent of our regular trash service. Although we do not mandate having our trash service to utilize our roll-off services, we offer flexible payment options to accommodate your needs. Please feel free to inquire through email at OLP4914@WASTECONNECTIONS.COM or by phone at 760-872-6561 and learn more about our billing procedures for roll-off services.

Why is my bill pro-rated?

Pro-rated billing occurs when charges are adjusted based on the portion of the billing period during which a service was utilized. Factors such as service initiation or changes in service plans can result in pro-rated charges on your bill. If you require further clarification or assistance regarding pro-rated billing, please don't hesitate to contact us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team is here to address any questions or concerns you may have regarding your billing statements.

What methods of payment do you accept by phone?

We accept Visa, Mastercard, American Express, and Discover for phone payments. There is no additional charge for making a payment by phone. Here's our phone number if you'd like to make a payment now - 760-872-6561.

Can my roll-off be placed in my driveway?

To determine feasibility and discuss logistics such as sizing and placement specifics, please don't hesitate to contact us through our website our website https://www.bishopwaste.com/contact-us/ or by phone 760-872-6561. Our team is readily available to provide you with detailed information and assist you in coordinating the placement of your roll-off container.

How many bags can I place out?

The number of bags allowed for collection may vary depending on your service plan and local regulations. To inquire about the specific guidelines for bag limits and any related inquiries, please contact us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team will provide you with detailed information tailored to your service agreement and location.

Who should I contact for an updated contract?

For assistance with obtaining an updated contract, please reach out to us through our website https://www.bishopwaste.com/contact-us/ or via phone at 760-872-6561. Our team will be happy to assist you promptly and ensure that you have the most current and relevant contract documentation.

Do you provide weekend service?

To inquire about weekend availability, please contact us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team will be happy to assist you in arranging the service timing that best suits your needs.

What debris is considered "construction waste"?

Construction waste includes materials such as wood, vegetation, wall and floor coverings, plaster, metal scraps, furniture, wiring, and similar items.

How often is recycling picked up?

Residential recycling is collected every other week. You can find and print a recycling calendar highlighting your specific pickup weeks on our website our website https://www.bishopwaste.com/contact-us/ under the Residential Recycling section.

Someone is illegally dumping in my container, who do I contact?

Please contact your local Police Inspection Office to report any illegal dumping in your container.

Is there a military discount?

Thank you for your inquiry and for your service. We currently do not offer a military discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Do you offer bear resistant containers?

To inquire about our range of bear-proof container options and their availability for your specific needs, please reach out to our dedicated Customer Service team at 760-872-6561. They will be more than happy to assist you with further information and assistance.

How much time does it take to cancel service?

The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact us through our website https://www.bishopwaste.com/contact-us/ or by phone at 760-872-6561. Our team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.

What is your cancellation policy?

Our Customer Service team is ready to assist you with any cancellation inquiries. Please contact them directly at 760-872-6561 for detailed information and further assistance.

How do I get my broken cart repaired/replaced?

To address the issue with your broken garbage cart, please fill out the Contact Us Broken Container form available on our website https://www.bishopwaste.com/contact-us/, or reach out to our customer service team at 760-872-6561. Ensure you provide your full address and specify whether the cart is for trash or recycling. Upon receiving your details and preferred contact time, a representative will promptly contact you to facilitate the repair or replacement of your cart. We appreciate your understanding and cooperation in resolving this matter efficiently.

Do you sell containers?

No, we typically provide containers as part of our service.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

To inquire about charges and guidelines for setting out extra trash, please contact our Customer Service team at 760-872-6561. They will provide you with all the necessary information and assistance.

Where should I set my trash carts?

Please place your cart within 2 feet of the curbside by 6:00am on your service day.

Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.

Call Us Today

760-872-6561

Frequently Asked Questions

FAQs

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